RETURN & EXCHANGE POLICY

Send an email: Send an email to barzello.service@gmail.com with the subject "Return Request – [Your Order Number]".
Receive confirmation: Barzello will send return instructions within 1-2 business days.
Ship: Send the product in its original packaging along with the invoice.
Refund or exchange: After the product is received, a refund or exchange will be processed within 7-10 business days.

Last Updated: June 2026 | Barzello — barzello.com

At Barzello, each bag is selected for its lasting beauty. Your satisfaction is our priority; however, we also believe in shared responsibility when purchasing from a luxury brand. This policy clearly outlines your rights.

✓ FREE RETURN RIGHT

Your right to a free return is valid within 14 (fourteen) days from the delivery date, provided all of the following conditions are met:

The product is in its original packaging and unopened.
It has not been used, tried on, or carried in any way.
All tags and original accessories are complete and intact.
It is returned with the invoice.

If these conditions are met, the return shipping cost will be covered by us. The refund will be processed within 7-10 business days after we receive the product.

✗ SITUATIONS WHERE RETURNS AND EXCHANGES ARE NOT POSSIBLE

1. If Packaging is Opened / Product is Tried On

If the product has been removed from its original packaging, tried on, or used in any way, the right to return and exchange ceases. Carrying the bag, putting it on a shoulder or in hand, is sufficient to be considered "tried on."